Care IT Computer Solutions employees will not access any personal identifying or financial information within the customer’s computer which is outside the scope of repair without the customer’s prior knowledge and consent.
It is CareIT Computer Solutions’s legal responsibility to report illegal activity found within the customer’s computer and brought to the knowledge of Care IT employees in the process of repairs and/or data backup within the scope of repair to the proper authorities. Example: Child pornography, photos of domestic abuse & rape, etc.
Care IT will only perform a repair on a computer that is legally owned by the customer. Only those computers presented to Care IT by the authorities with the appropriate legal order will be examined without the customer’s expressed consent. Care IT reserves the right to reject any computer repair for any reason and is not required to provide explanation at the time of refusal. If Care IT suspects a computer brought in for repair is stolen property, it is Care IT’s legal responsibility to report this suspicion to the appropriate authorities.
Care IT employees will never copy any personal information, software, or files which are outside the scope of repair without the customer’s prior knowledge and consent. All backups of personal information, software or files that are made in the duration of the repair are destroyed before the customer’s computer is returned to the customer, unless otherwise directed by the customer. In the event that the customer requests CareIT to back up certain information, only those folders to which the technician is specifically directed will be backed up. Care IT will never, under any circumstances, search customer file folders to find a specific file or file type. To protect both the customer’s privacy and Care IT’s legal responsibility, Care IT relies upon the customer to direct the technician to the exact folder the customer wishes to be backed up.